How large a file can I send?
The technical upload limit is up to 100 GB per file. The file must also fit within the free storage remaining on your account or organization plan.
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FAQ
Frequently asked questions
Clear answers about file size, recipient access, retention, business plans, billing and security.
Does the recipient need an account?
No. The recipient opens the sharing link and verifies access using the method you selected, such as a one-time email code or supported electronic identity.
Are files encrypted?
Yes. Files are protected with AES-256 encryption and access depends on the permissions you define.
What happens to files on paid plans?
On paid plans, files can be shared until manually deleted if the account or organization plan is active and the plan storage limit has not been exceeded. Files should be removed when they are no longer needed.
Is digital signing supported?
Yes. The service supports digital signing workflows and collecting signatures from multiple parties.
Is this suitable for companies?
Yes. Business plans support license management, users, roles and document sharing from one place. Organization storage can be used by users with an active license seat.
Can deleted files be recovered?
No. To protect privacy and security, we do not restore files that have been permanently deleted by the user. Users are responsible for keeping any necessary copies before deletion.
Who can access my documents?
Only recipients you authorize can access documents according to the selected access method.
Are document senders verified?
Yes. Documents can only be shared by authenticated users who sign in using Smart-ID, Mobile-ID or ID card.
When are files deleted automatically?
In the free plan, files are deleted automatically by the nightly cleanup process after the retention period ends. Deletion may not happen at the exact expiry moment, but within a reasonable time after the period ends. On paid plans, files may remain until manually deleted if the account is active and the storage limit has not been exceeded.
What does 50 GB of storage mean?
It means the total amount of actively stored files and workflows in the organization or account, not a single-file limit or monthly transfer volume. The same storage may include shared files, files received through file requests and files in signing workflows. Different files can be shared as long as the organization’s total used storage does not exceed the plan limit.
What does the free plan’s 500 MB include?
It is the total amount uploaded during a calendar month. Usage resets at the start of a new month, and files on the free plan are retained for up to 7 days.
How are company seats managed?
An organization administrator assigns seats in advance, manages roles and sees storage usage by user. Only users with an active seat can use the organization’s paid storage and workflows.
What happens after a failed payment or cancellation?
After a failed payment, the backend provides a limited 3-day period to fix billing. A subscription cancelled at period end remains active until the paid period ends; immediate cancellation ends access immediately.
Can I collect files from clients?
Yes. A file request gives the client an upload link. The client does not need a Workfiles account, and uploaded files count toward your organization’s storage.
Did not find an answer?
Write to us directly. Guessing is a bad idea when the question is about security or billing.
Guides
Resources
In-depth guidance for large file delivery and business file transfer workflows.
How to send large filesA practical workflow for delivering large files and project bundles.Read guide →How to send large video filesA guide to delivering footage, review exports, and final video files to clients.Read guide →Secure file transfer for businessesAccess rules, expiry, authentication, auditability, and team administration.Read guide →File requests for businessesCollect files from clients or partners through one controlled upload link.Read guide →